How TIG earns your trust
What happens to your work, your credits and your data — in plain language.
Transparent billing
Review each paid job quote and check your completed payment and credit history.
Careful data handling
Private projects, no sale of personal data, and many tools that never upload your file.
Quality you can test
Some tools run export checks, and you can inspect the real output yourself.
Verify a real export yourself
Use a downloaded PNG, WebP, or GIF to inspect actual alpha pixels. This test stays in your browser, checks a pixel sample, and reports its limitations.
Check your actual exported transparency — free, on this device
Upload a PNG, GIF or WebP you downloaded. Your file stays on this device for this test. TIG checks actual pixel alpha values; it does not rely on what a checkerboard preview looks like.
Local verification, no account and no network upload for this check.
Billing practices
- Paid AI actions should display a job-specific quote before you approve them. If the price is missing or unclear, do not authorize the job; contact support.
- Some workflows reserve credits at the start. Actual costs depend on the selected steps, inputs, frames and quality tier; inspect the final quote and payment history.
- Eligible failed AI jobs can receive a refund or credit release. If a failed job is still charged, contact support with its job ID.
- TIG includes safeguards against duplicate billing. Review your payment and credit history and report any duplicate charge promptly.
- Your full credit history is at Account → Credits. Subscriptions can be cancelled anytime from your account.
- Payments are processed by Stripe. TIG never sees or stores your card number.
- The final displayed checkout total is authoritative for a purchase; AI job costs may change with parameters. Check each quote before accepting it.
Data handling
- Generation runs through our servers and trusted AI providers; provider keys never reach your browser.
- Many free tools (resize, crop, convert, compress) run entirely in your browser — the file never leaves your device.
- Analytics record which tools are used and whether jobs succeed, never your prompt text or file contents.
- Access rules on our database keep your projects, jobs, payments and tickets visible only to you (and our support team when you ask for help).
Reliability & quality checks
- Some pipelines automatically check properties such as export validity, frame timing or dimensions. The checks differ by tool and cannot guarantee a perfect visual result.
- If the exported result is incomplete or visually wrong, save its job ID and use support or the available refinement tools.
- TIG provides frame-editing and cleanup tools where supported; some results need manual review and corrections.
- If a paid output fails, use the available feedback or support option; qualifying failed operations may be eligible for a credit correction.
Privacy
- We never sell your personal data.
- Files you upload for support are stored privately.
- Generated outputs are stored at unlisted links. Anyone you share a link with can open that file, so share links carefully.
- Content may be used to improve TIG models, as described in our Terms.
Project safety
- When a tool supports saved projects, project versions, settings and job progress can be stored to your account. Download important exports as backups.
- Supported background AI jobs can continue while you leave the page. Revisit Active Jobs to check their status; some browser-only edits still require the tab to remain open.
- Projects, jobs and sessions are private to your account. Other users cannot list or open them.
Support
- Report a problem from any result or error with one click — the job, project and technical details are attached for you.
- You can contact support without an account. Every ticket gets a number you can track under My Tickets.
See what changed recently in the changelog. Questions? Contact support · Privacy Policy · Terms